Loading ...November 19, 2009 – ANN ARBOR, Mich.–(BUSINESS WIRE)–ForeSee Results today announced that they are helping Allina Hospitals & Clinics measure and monitor online customer satisfaction so that Allina can continue to provide Minnesota and Wisconsin residents with compelling information and invaluable tools online.
“Our organization realizes the importance of the web even though so many of our services are provided in clinics and hospitals,” said David Kanihan, Allina’s Director, Marketing and Communications. “We are committed to implementing best practices when it comes to online customer satisfaction so that we increase our value to patients and to our community.”
ForeSee Results applies the methodology of the American Customer Satisfaction Index (ACSI) to help Allina understand and improve customer satisfaction online. The powerful methodology of the ACSI shows Allina how improvements to specific aspects of the online experience (like navigation or site performance) will positively affect loyalty, retention, and sales.
“As one of the top not-for-profit health care services in the mid-west region, Allina is really paving the way in the industry,” said Larry Freed, President and CEO of ForeSee Results. “The website is an excellent channel for furthering Allina’s commitment to an innovative and customer-centric culture.
About ForeSee Results
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help public and private sector organizations increase loyalty, recommendations and website value. Using the methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results identifies improvements to websites and other online initiatives that drive customer satisfaction. With over 40 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management with clients across the public and private sectors. ForeSee Results works with other government and private-sector healthcare providers such as: Cleveland Clinic, University of Michigan Health System, University of Virginia Health, Northwestern Memorial Hospital, Medline Plus, National Cancer Institute, National Institutes of Health and CDC among others.
ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.
About Allina Hospitals & Clinics
Allina Hospitals & Clinics is a not-for-profit system of hospitals, clinics and other health care services, providing care throughout Minnesota and western Wisconsin. Allina owns and operates 11 hospitals, more than 90 clinics, and health care services, including home care, hospice and palliative care, oxygen and medical equipment, pharmacies and emergency medical transportation.
Ann Arbor, MI